Policies

Privacy Policy

Effective: July 29, 2026

This Privacy Policy describes how IT Pro Partner LLC ("TransitPin," "we," "us," or "our") collects, uses, and protects your personal information when you use the TransitPin website, mobile applications, and related services (collectively, the "Service").

1. Information We Collect

1.1 Information You Provide

• Account Information: When you create an account, we collect your name, email address, organization name, and password (hashed).
• Student Transportation Data: Route information, student names for ridership logs, bell schedule data, and school information you upload or configure.
• Driver Information: Driver names, contact information, and vehicle assignments.
• Parent/Guardian Information: Names, phone numbers, and email addresses of parents or guardians who receive notifications through the parent portal or SMS broadcast features.
• Payment Information: Payment card details are processed by our third-party payment processor (Stripe) and are never stored on our servers. We retain only transaction identifiers and the last four digits of payment cards for reference.

1.2 Information Collected Automatically

• Location Data: Real-time GPS location from driver mobile devices during active routes. Location data is collected only when a driver is actively on a route and is used solely for tracking and ETA calculation.
• Usage Data: IP address, browser type, device information, pages visited, and interactions with the Service.
• Cookies: We use essential cookies for session management and security. We do not use tracking cookies for advertising purposes.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide real-time GPS tracking, parent notifications, ETA calculations, route management, and SMS broadcasts.
• Account Management: To create and maintain your account, authenticate your identity, and provide customer support.
• Billing: To process payments and maintain transaction records.
• Communications: To send service-related notifications, product updates, and respond to your inquiries.
• Improvement: To analyze usage patterns and improve the Service.
• Legal Compliance: To comply with applicable laws, regulations, and legal process, including student privacy laws and carrier requirements under 10DLC and CTIA guidelines.

3. GPS Location & Student Data Privacy

4. SMS & Phone Number Privacy

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We share information only in the following circumstances:

• Service Providers: With vendors who help us operate the Service, including cloud hosting providers, telephony and SMS delivery services, payment processing (Stripe), and mapping/GPS services. These providers are contractually bound to use your data only as directed by us.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Protection of Rights: To investigate, prevent, or take action regarding illegal activities, suspected fraud, or violations of our Terms and Conditions.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information, including encryption in transit (TLS), hashed passwords, and access controls. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law. Route and ridership data is retained for the duration of your account and for a reasonable period after termination for compliance and analytics purposes. Location data, phone numbers, and message content are retained for a period consistent with the delivery of the Service and then securely deleted.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate data.
• Deletion: Request deletion of your data, subject to legal retention requirements.
• Opt-Out: Opt out of marketing communications at any time.
• SMS Opt-Out: Reply STOP to any SMS message to immediately cease further messages.

To exercise these rights, contact us at support@transitpin.com. We will respond within 30 days.

9. Children's Privacy

The Service is designed for use by schools, transportation contractors, and parents/guardians. We do not knowingly collect personal information directly from children under 13 years of age. Student information is provided by authorized school or fleet administrators. If we learn that we have collected personal information directly from a child under 13 without proper consent, we will delete it promptly.

10. International Users

The Service is hosted in the United States. If you access the Service from outside the United States, your information will be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated.

11. Contact

Terms & Conditions

Effective: July 29, 2026

These Terms and Conditions ("Terms") govern your access to and use of the TransitPin website, mobile applications, API, SMS messaging, and related services (collectively, the "Service") operated by IT Pro Partner LLC ("TransitPin," "we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms.

1. Definitions

• "Service" means the TransitPin student transportation tracking platform, including all websites, mobile applications, APIs, SMS features, and related services.
• "Customer" means the school, transportation contractor, or fleet operator who has entered into a service agreement with TransitPin.
• "User" means any individual authorized by a Customer to access the Service, including drivers, dispatchers, administrators, and parent portal users.
• "Parent Portal" means the web-based interface through which parents and guardians view transportation information.

2. Account Registration

To access certain features of the Service, you must register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your account credentials and for all activities that occur under your account.

3. Service Plans & Payment

TransitPin offers two service tiers:

• Schools: $1,500 one-time setup fee plus $497 per month. Includes GPS tracking, parent portal, bell-schedule intelligence, digital waivers, and SMS broadcast.
• Fleet: $2,497 one-time setup fee plus $97 per vehicle per month. Includes all Schools features plus multi-client dispatch, white-label portals, driver metrics, and route analytics.

Fees are billed monthly in advance. All fees are non-refundable except as expressly stated in your service agreement. We reserve the right to change our fees upon 30 days' notice. Your continued use of the Service after a fee change constitutes acceptance of the new fees.

4. Acceptable Use

Your use of the Service must comply with our Acceptable Use Policy, which is incorporated into these Terms by reference. Violations of the Acceptable Use Policy constitute a material breach of these Terms.

5. Customer Data

You retain all rights to the data you upload or input into the Service ("Customer Data"). By using the Service, you grant us a limited license to use Customer Data as necessary to provide the Service. You represent and warrant that you have all necessary rights and consents to provide Customer Data to us.

6. GPS Location Data

The Service collects real-time GPS location data from driver mobile devices during active routes. You are responsible for obtaining driver consent for location tracking and for complying with all applicable laws regarding location data collection. TransitPin uses location data exclusively for route tracking, ETA calculation, and service analytics.

7. Parent Portal & Student Information

You are responsible for ensuring that student information shared through the Service complies with applicable student privacy laws, including FERPA where applicable. You are responsible for managing parent portal access and for the accuracy of parent contact information.

8. Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of IT Pro Partner LLC. The Service is protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used in connection with any product or service without prior written consent.

9. Third-Party Services

The Service integrates with third-party providers including cloud hosting services, mapping/GPS services, SMS delivery services, and payment processing (Stripe). We are not responsible for the availability, performance, or practices of these third-party services. Your use of the Service may be subject to additional terms from these providers.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. We do not warrant that the Service will be uninterrupted, error-free, secure, or that any defects will be corrected. We disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

GPS location data accuracy depends on device hardware, network conditions, and environmental factors. We do not guarantee that ETA calculations or location data will be 100% accurate at all times.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IT PRO PARTNER LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from (a) your use or inability to use the Service; (b) any conduct or content of any third party on the Service; (c) any content obtained from the Service; or (d) unauthorized access, use, or alteration of your transmissions or content.

In no event shall our total liability to you exceed the amount you paid to us in the twelve (12) months preceding the claim, or one hundred dollars ($100), whichever is greater.

12. Indemnification

You agree to indemnify, defend, and hold harmless IT Pro Partner LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or related to (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party right, including intellectual property or privacy rights; or (d) your submission of phone numbers or student data without proper consent.

13. Termination

We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Service will cease immediately. Provisions of these Terms that by their nature should survive termination (including payment obligations, disclaimers, limitations of liability, and indemnification) shall survive.

14. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms or the Service shall be resolved exclusively in the state or federal courts located in Chatham County, Georgia. You consent to personal jurisdiction in these courts.

15. Changes to Terms

We reserve the right to modify or replace these Terms at any time. Material changes will be posted on this page with an updated effective date. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

16. Contact